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Need to move your Elixir license to a different Shopify store? You can do it yourself from the Elixir dashboard.
Submitting the change of store request is the whole job. The licence moves to the new store straight away, there is no approval queue to wait in.

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Before You Begin

Please ensure that:
  • You are signed in with the email used to purchase the license.
  • You know the destination store’s Shopify URL.
  • The new store URL uses the default Shopify domain ending in .myshopify.com.
Example: your-new-store.myshopify.com You do not need access to the old store. A store you have already deleted, closed, or lost access to is fine, and you do not need to remove the key from the old theme first. The transfer reassigns the licence on our side either way.

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Step 1: Open the Licenses Page

Log in to the Elixir dashboard using the email associated with your purchase. Navigate to the Licenses page.
The License Management page in the Elixir dashboard, listing one active license

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Step 2: Select the License

Locate the license you would like to transfer. Click the Actions button and select Change Store.
The Actions column of a license row, with the "Change Store" button highlighted

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Step 3: Submit the Transfer Request

Complete the required fields:

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New Store URL

Enter the destination store’s default Shopify URL. Example: your-new-store.myshopify.com

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Reason for Change

Provide a brief explanation for the transfer request. Common examples:
  • Moving from a development store to a live store
  • Rebranding to a new Shopify store
  • Migrating to a replacement store
The "Request Store Change" dialog with New Store URL and Reason for Change fields

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Step 4: Activate on the New Store

The licence is reassigned as soon as you submit the request. Go to the new store and enter your key in Theme settings → License, exactly as you did the first time. See Activate your license. If the new store still shows License Required a few minutes later:
1

Hard refresh the storefront

The theme caches the last licence check in your browser. Reload with cache bypassed, or open the store in a private window.
2

Confirm the licence now lists the new store

Back on the Licenses page, check the entry shows the new .myshopify.com URL.
3

Open a ticket

If it still fails, raise a ticket with your licence key and the new store’s .myshopify.com URL.

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Frequently Asked Questions

Yes. Request a change of store whenever you move to a new store. Each transfer reassigns the licence to whichever store you name, so the same licence can follow you from one store to the next.
No. A license can only be assigned to one Shopify store at a time.
Hard refresh the storefront first, since the theme caches the last successful check in your browser. If that does not clear it, confirm the key in Theme settings → License matches the one on the Licenses page, with no trailing space from the copy and paste.
You are almost certainly signed in with a different email. Licences live under the exact address used at checkout. Your key was also emailed to that address when you bought the theme, so search your inbox and spam folder for it.