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Need to move your Elixir license to a different Shopify store? You can request a license transfer directly from the Elixir dashboard.
License transfer requests are typically reviewed within 12–24 hours.

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Before You Begin

Please ensure that:
  • You have access to the email used to purchase the license.
  • You know the destination store’s Shopify URL.
  • The new store URL uses the default Shopify domain ending in .myshopify.com.
Example: your-new-store.myshopify.com

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Step 1: Open the Licenses Page

Log in to the Elixir dashboard using the email associated with your purchase. Navigate to the Licenses page.
The License Management page in the Elixir dashboard, listing one active license

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Step 2: Select the License

Locate the license you would like to transfer. Click the Actions button and select Change Store.
The Actions column of a license row, with the "Change Store" button highlighted

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Step 3: Submit the Transfer Request

Complete the required fields:

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New Store URL

Enter the destination store’s default Shopify URL. Example: your-new-store.myshopify.com

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Reason for Change

Provide a brief explanation for the transfer request. Common examples:
  • Moving from a development store to a live store
  • Rebranding to a new Shopify store
  • Migrating to a replacement store
The "Request Store Change" dialog with New Store URL and Reason for Change fields

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Step 4: Wait for Approval

Once submitted, your transfer request will be reviewed by our team. Most requests are processed within 12–24 hours.

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Need It Processed Faster?

If your transfer is time-sensitive, please contact support after submitting your request. When contacting support, include:
  • Your order number
  • The current store URL
  • The destination store URL
This helps us review your request as quickly as possible.

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Frequently Asked Questions

License transfers are reviewed on a case-by-case basis. Frequent transfer requests may require additional verification.
No. A license can only be assigned to one Shopify store at a time.
Common reasons include:
  • Invalid store URL
  • Missing information
  • Ownership verification issues
If your request is declined, our support team will provide additional details.