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Your Elixir license is tied to one Shopify store’s default .myshopify.com URL. Until the key is entered and matches that store, the theme shows a License Required message on the storefront. Manage your keys at app.ecomelixir.com/licenses.

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Activate the theme

1

Copy your license key

Go to app.ecomelixir.com/licenses and copy the key for the store you are setting up.
2

Open the theme editor

In Shopify admin, go to Online Store → Themes and click Customize on your Elixir theme.
3

Paste the key

Go to Theme settings → License, paste the key, and save.
4

Confirm it worked

Refresh the preview. The License Required message should be gone.
Activate the license while the theme is still unpublished. You can configure and test the whole store before it goes live.

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Find your .myshopify.com URL

Licensing uses your store’s permanent Shopify identifier, never your custom domain. A store selling at bestbrand.com might have the identifier bestbrand-store.myshopify.com, and only the second one works. Find it in Shopify admin under Settings → Domains. It is listed as the default or permanent domain.

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”License Required” will not go away

Work through these in order, and refresh the preview after each one.
The license is checked against the store, not the theme copy. Duplicating a licensed theme does not consume a second license, and both copies stay activated on the same store.

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Running more than one store

Each store needs its own license. If you run several stores, keep a short record of which key belongs to which one: Do not activate the same license on two stores at once. Even when it appears to work briefly, the second store will fail its check and fall back to License Required.
Development stores count. If you activated a license on a development store to build the site, transfer it to the production store before launch rather than buying a second key.

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Troubleshooting

Re-copy it from the dashboard rather than from an email or a screenshot, and check for a space at either end. If it still fails, confirm the key has not already been assigned to a different store.
Open app.ecomelixir.com/licenses and check the assignment. If it points at an old or closed store, submit a transfer, see Transfer a license.
Something about the store identity changed. Check whether the store was migrated, renamed, or replaced, and whether the theme was moved to a different store. The .myshopify.com domain is what the check reads.
You are probably signed in with a different email than the one used at checkout. Search your inbox for the order confirmation to identify the purchase email. See Invoices and billing.

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If it is still not resolved

Have this ready before you open a support request:
  • Your license ID, or the key with the middle characters masked
  • The .myshopify.com domain you are activating on
  • Your theme version
  • A screenshot of the exact error