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Licenses and account

The store URL on your license doesn’t match the store where the theme is installed. Go to app.ecomelixir.com/licenses to check which store your license is assigned to. Make sure it matches the store’s default .myshopify.com URL (not a custom domain).If the assignment looks right, re-copy the key and check for a trailing space. See Activate your license.
  1. Go to app.ecomelixir.com/licenses.
  2. Click Change Store on your license.
  3. Enter the store’s default .myshopify.com URL (not a custom domain).
  4. Submit. The licence moves to the new store straight away, there is no approval queue.
See License management for more details.
No. A license is assigned to a single store’s .myshopify.com domain. If you built on a development store, transfer the license to the production store rather than buying a second key. Don’t activate the same key on two stores at once, as the second will fall back to License Required.
You’re almost certainly using a different email than the one used at checkout. Search your inbox, including spam and promotions, for the order confirmation to identify the purchase address, then sign in with that. If you end up with two accounts, ask support to merge them. See Invoices, receipts, and orders.
Your order confirmation email works as a receipt for most purposes. If you need a formal invoice with company details or a VAT number, request one with your order number, billing email, and the exact company name, address, and tax number to appear on it. See Invoices, receipts, and orders.
No. There is no discount for additional licences at the moment, including for existing customers. Each store needs its own licence.
No. As stated on the Elixir store, purchases are not refundable. If the theme is not working as it should, open a ticket and the team will fix it.
Affiliate and referral questions are handled in a separate Discord server, not in theme support. Join it at discord.gg/M3pJuXpmj and open a ticket there.
Your Discord account isn’t verified against your purchase yet. Complete the verification step in the server, making sure you’re signed in to the Discord account you want the role on and using the email you purchased with. See Discord access and roles.

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Templates

All available templates are at app.ecomelixir.com/templates. If a template isn’t listed there, it’s still in development and will be released through the dashboard when ready.
All included templates are available at app.ecomelixir.com/templates. If a specific template isn’t visible, it hasn’t been released yet.
Those two ship inside the theme rather than through the dashboard, so they will not appear on the Templates page. In Shopify admin create or open a page under Content → Pages, then pick the listicle or advertorial template in the Theme template dropdown on that page. See Advertorials.
Check you’re signed in with the purchase email, that the order appears in your dashboard, and that your theme meets the template’s minimum version. Sign out and back in to refresh your entitlements. See Missing or unavailable templates.
That’s expected. Templates ship with layout and settings, not with products or images. Replace the placeholder images with your own and point product blocks at your catalog.

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Updates

Use the theme updater at app.ecomelixir.com. It updates your theme while keeping your settings and section configurations. See Updating for details.
Your theme settings (colors, fonts, section configurations) are preserved. However, if you’ve edited theme code files directly, those changes may be overwritten. Always download a backup from Shopify admin before updating (Online Store → Themes → ⋯ → Download theme file).
Use the current stable version from the Theme Updates page in your Elixir dashboard. A newer number listed beside it may be a beta, and a beta is not recommended on a live store. Check the dashboard rather than going by a version number you saw quoted somewhere, since which release is stable changes over time.
If you updated a duplicate, as recommended, your original theme is untouched in the Theme Library. Go back to it and don’t publish the updated copy. If you already published, republish the previous theme immediately, then investigate on a duplicate. See Updating safely and recovering.
Only in an unpublished copy, and only if you can report issues and roll back. Use stable on a live, revenue-generating store. See Updating safely and recovering.

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Design and theme settings

Elixir uses a brand palette of four swatches (Primary, Secondary, Accent, Text) in Theme settings → Colors that drive your buttons, badges, accent text, and links store-wide. There are no separate color schemes to manage. See Set up your brand.
Yes. Most sections have a “Use theme colors” toggle. Turn it off to set custom background, text, accent, and button colors for that section only. Sections you’ve custom-colored stop following the brand palette, so re-check them if you change your palette later.
Two settings override a color you set. The section’s Use Theme Colors checkbox is on by default and makes the section ignore its own color pickers, and Theme settings → Button Styling → Enable Gradient Background paints every button with the gradient colors instead. See A color setting does not change anything.
Almost always the global button gradient. Check Theme settings → Button Styling → Enable Gradient Background rather than the sticky add to cart section itself. See A color setting does not change anything.
Section colors follow the palette only while they’re still on their default. Once you set a color on a section, or add a section from a template or preset that ships with its own colors, that section keeps its own values. Open the section and set its colors to your new palette hex codes.
Go to Theme settings → Color swatches and enter mappings in the format ColorName=#HEX (one per line). For example: Navy Blue=#001F3F. These display as visual swatches on product and collection pages. See Color swatches.
The theme only renders an option as swatches if its name is in the Colour option names list, which defaults to color, colour, colors, colours. If your option is named in another language, for example Farbe, Couleur, or Kleur, add it to that comma-separated list. See Color swatches.
Elixir includes translations for 27 languages including English, German, French, Spanish, Italian, Dutch, Portuguese, Japanese, Korean, Chinese, and more. RTL support is available for Arabic and Hebrew. Enable it in Theme settings → Typography.

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Storefront issues

Check the product is Active, available to the Online Store sales channel, and that the selected variant has inventory and a price. Then test in an incognito window and in a clean theme copy to rule out extensions, apps, and custom code. See Add to cart is not working.
This is usually Shopify configuration rather than the theme. Check inventory quantity and location, that the product is a physical product with shipping rates configured, and that it’s available in the customer’s market. See Why is my product showing as sold out?.
Very likely an app conflict, especially with cart, upsell, subscription, bundle, review, translation, or page-builder apps. Disable the app’s block in an unpublished copy and retest rather than uninstalling it. See Third-party app conflicts.
The theme has no setting that picks a default sort order, so there is nothing in the editor to change. The only sorting setting is Enable sorting, which shows or hides the sort dropdown for shoppers, and that dropdown reorders only the products already loaded on the page rather than requerying the collection. If your collection is set to Manually in Shopify admin and the storefront still disagrees, open a ticket with your store URL and the collection, since this needs checking against your store.
The theme arrived without templates/product.json, so the editor shows no product templates and product pages 404. Restore that file from the theme ZIP you exported from the old store, using Edit code → Templates → Add a new template → product → JSON. Keep that ZIP, it is the only copy of your layouts. See Moving your theme to a new store.
Uninstalling an app does not always remove the code it added. An error like Could not find asset snippets/some-app.liquid means a leftover include is still pointing at a file that no longer exists. Search your theme for that filename and delete the render or include line, working on a duplicate. See Third-party app conflicts.
A known Shopify theme editor behaviour, usually Markets. The editor is previewing a country your product is not sold in. Switch country using the selector at the top of the theme editor and try again. See Add to cart is not working.
Test the same scenario in a clean, unmodified copy of the theme. If it works there, the cause is your custom code. If it still fails, disable suspect app blocks one at a time in that copy. Keeping a permanent clean copy in your Theme Library makes this a two-minute check. See Before requesting support.