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Elixir support runs through Discord. Your purchase gives you access to the customer channels, which is where you open tickets and reach the support team. Join the Discord server

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Get verified

1

Join the server

Use the invite link above. You land in the public channels first.
2

Start verification

Open the verification channel and follow the prompt. It asks you to connect the account you purchased with.
3

Confirm your purchase

Verification matches your Elixir purchase to your Discord account.
4

Check your role

Once verified, the customer role appears on your profile and the support channels become visible.

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Why verification usually fails

Almost every failed verification comes down to an identity mismatch. You have two accounts in play, Elixir and Discord, and the purchase has to be findable from the details you give.
A valid purchase alone does not grant the role. The purchase has to be connected to the Discord account you are actually using, which is why the same person can have a working license and still see no support channels.

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I verified but the role did not appear

  1. Fully quit Discord and reopen it. Roles occasionally take a moment to propagate and the client caches your old state.
  2. Check your profile in the server member list to see whether the role is present.
  3. Confirm you are looking at the right server if you are in several.
  4. Retry the verification step once.
If the role still does not show, post in the public support channel with your order number and the email used to purchase. Do not post your license key in a public channel.
Never share your full license key, account password, or payment details in a Discord message, public or private. Staff will not ask for them.

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Where to ask what

When you open a ticket, include what you already tried. See Before requesting support for the details worth collecting first.